Job Opportunities at Tombolo
Tombolo is currently hiring for the following 1 position:
‘Brand and Operations Manager’ based out of Manhattan.
Start Date: As soon as immediately / flexible
This is Tombolo’s first full-time hire. This is a ‘jack-or-jill-of-all-trades’ role where the candidate will be thrown into virtually every aspect of the business alongside the founders.
The ideal candidate must:
-have excelled in undergrad where they received their B.A.
-be a proactive self-starter who can work entrepreneurially
-be a logical thinker with attention to detail, yet…
-think creatively and flexibly, able to jump between projects and handle an evolving job context and getting their hands dirty: does not have the ‘but that’s not my job!’ impulse
-have excellent writing skills
-have a passion for travel/new people/new experiences
It would be a plus if the candidate:
-has experience/aptitude with financial/data analysis and forecasting, i.e., is at home in Excel
-has digital marketing / e-commerce experience, i.e. has been ‘under the hood’ of Facebook Ads, Google Ads, Shopify, Klaviyo/MailChimp, Gorgias/Zendesk, Affiliate marketing, etc.
-has a working knowledge of Adobe Creative Suite and/or photography/photoshoot/technical apparel skills or video/animation skills or product design skills
-has work experience in relevant field(s), i.e., finance, marketing, start-ups, e-commerce, editorial, retail, fashion, hospitality, public relations
-is passionate about clothing and design
Those skills will support the following responsibility buckets:
LOGISTICS / OPERATIONS / FULFILLMENT: Inventory & process management
-‘Owning’ the relationship with our third-party logistics company that handles all storage and fulfillment: liaising with them, optimizing processes, day-to-day management, weighing customer experience vs. costs across many fulfillment categories, submitting sales forecasts in tandem with marketing calendar strategy
OMNI-CHANNEL CUSTOMER EXPERIENCE: Consistency, Seamlessness, Ambassadorship
- Devising and implementing creative strategies to make the customer journey as (1) frictionless, (2) enjoyable, and (3) consistently Tombolo as possible across all channels, helping ensure that the Tombolo brand and emotional connection should carry across all customer interaction whether they are referred by a friend and head to the website or walk into a Tombolo pop-up event on the beach.
-Tombolo’s customer service mantra is to treat our customers like we treat our friends. It might be UPS’ fault if a package is late, but we can certainly still lend a hand. Customer service is incredibly strategic and not something to be outsourced or disregarded. You will share this task with the cofounders and also learn the art of training others in it.
PUBLIC RELATIONS COORDINATION
-Coordinating with Tombolo’s PR partners to improve outcomes
-Helping spearhead brick & mortar events, whether it's a pop-up in Montauk or a Tombolo birthday party in Brooklyn
TO APPLY, PLEASE EMAIL SUPPORT@TOMBOLOCOMPANY.COM (OR USE THE CHAT WIDGET AT THE BOTTOM RIGHT OF THE WEBPAGE) WITH SUBJECT LINE “TOMBOLO HIRE” AND YOUR RESUME ATTACHED. PLEASE INCLUDE A FEW SENTENCES DESCRIBING YOUR INTEREST IN AND APTITUDE FOR THE ROLE.
Posted April 14, 2021