Making a domestic return or exchange?
Click here for our easy and automated portal via Happy Returns.
Prefer a human? Reach out to support@tombolocompany.com. You can expect a response within 24 hours.
Returns
If you're not satisfied with your purchase for any reason, and it remains in unworn condition and has not been washed or altered, it can be returned within 30 days of the original purchase date for a refund for the price of the items purchased. Expedited shipping services, should the customer choose to pay for them, are not refunded. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way.
~USA returns for exchange or store credit are free.~
~USA returns for refund incur a $6 shipping/processing fee per item deducted from the refund to the original form of payment.~
We partner with Happy Returns; you can utilize one of their return bars, available at every FedEx and elsewhere, requiring no need to print a label or repackage the items.
If your order arrived damaged or was incorrect, please reach out to support@tombolocompany.com so we can provide special attention and fix the situation for you. Or reach out with any other concerns that require a personal touch. For exchanges that have different price points or other complicating factors, it may be best to reach out rather than use our automated portal.
For domestic returns/exchanges, click here for our automated portal via Happy Returns.
For international returns, the customer is responsible for return shipping costs and we cannot always honor returns; please reach out to support@tombolocompany.com.
Our packaging is resealable to make returns easier and minimize waste.
Exchanges are not always feasible. Certain items are excluded from exchanges or unavailable. We reserve the right to refuse exchanges. Exchanges for more expensive items require the customer to pay the price difference.
Shipping
Orders are typically processed within 1 business day. Shipping times vary based on destination and shipping method. Shipping rates are calculated at checkout, including your choice of shipping method (e.g., 'Faster Shipping' or 'Fastest Shipping'). Orders where 'Fastest Shipping' or 'Extra Expedited Shipping' is purchased will go out the same business day if placed before noon EST. Please make sure all shipping and billing information is correct to avoid unnecessary delays or packages routed to the wrong location.
Tombolo is not responsible for lost packages when the customer inputted the wrong shipping address.
Tombolo is not responsible for packages marked successfully delivered (e.g., misplaced in mailroom after receipt or a typo in the shipping address), but please do reach out with any issue and we will do our best to rectify the situation.
International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes: these will be quoted and paid at checkout so that you know exactly what the cost is.
All prices are listed in USD. We recommend international customers check the current exchange rate to get the best idea of what they will be charged.
If you have any questions, please contact us at support@tombolocompany.com.
For orders to the UK and EU, we partner with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.
"Free U.S. Shipping" Offer: This offer only pertains to domestic U.S. shipments and is activated when the customer opts for the 'Free Shipping' method available at checkout. We reserve the right to choose the shipping method that corresponds with the 'Free Shipping' label and it may not be ground shipping if we choose to ship through an alternative method. We reserve the right to rescind this offer at any time, without notice.