Tombolo NYC Flagship Store Manager
'NYC Flagship Store Manager' (Manhattan, NY)
Tombolo is hiring a ‘NYC Flagship Store Manager’ for our new flagship location on Mott St. in Nolita slated to open in July 2022.
This is a retail role where the store manager will take an entrepreneurial approach to managing all facets of the store with support from retail associates and consistent strategic input from the broader Tombolo team.
Tombolo is an apparel company creating ‘inactivewear’ for leisurely escapes. Tombolo’s signature product is the ‘cabana shirt.’ Tombolo is carefree and irreverent, but with a focus on sustainable materials and supporting artists and environmental/social causes. Founded in NYC in 2018. Learn more on Tombolo’s website.
To apply, please email firstname.lastname@example.org with a cover letter and your resume. Details below.
The ideal NYC Store Manager candidate must:
-have previous retail and/or hospitality experience (preferably in clothing / fashion)
-be a proactive self-starter who can work entrepreneurially
-be creative with attention to detail
-be comfortable getting their hands dirty: does not have the ‘but that’s not my job!’ impulse
-be comfortable spearheading staffing assignments/ management of retail associates
-be highly organized and tidy
-have a passion for new people/new experiences
-be comfortable working weekends
-be legally allowed to work in the USA
It would be a plus if the NYC Store Manager candidate:
-has work experience in a managerial position
-has a working knowledge of e-commerce retail / Shopify
-has an undergraduate degree
-is passionate about clothing and design
-has an aesthetic eye: a distinctive personal style and a knack for cultivating an immersive environment
-has merchandising experience
-has event management experience
These skills will support the following responsibilities:
Candidates will personally work the store, overseeing customer service and experience, retailing, and all other store-related operations.
Managerial oversight of the store. You will manage coverage for the flagship store ensuring that it is always staffed and open for business during regular hours. This will include helping the founders recruits associates, training them on the job, and managing their calendars.
Inventory. You will be in charge of maintaining and organizing inventory at the store, including receipt of replenishments, strategic organization of inventory in the storage area, and communication with the founders on your inventory needs overtime as you build forecasts, develop insights into trends, etc. Your insights will be informed by use of the Shopify platform for analytics.
Customer service and experience. You will be hospitable and welcoming, helping to ensure that the Tombolo brand and emotional connection carry across all customer interactions. Tombolo’s customer service mantras are (1) never be a used car salesman and (2) treat your customers like you treat your friends. In this context, you will also serve as a Tombolo brand ambassador and events manager. We envision ‘sip and shop’ events as well as collaborations with local partners.
Retailing. You will foster an immersive, tidy environment that transports customers to the world of Tombolo. Your professionalism will ensure that the store runs smoothly and cleanly, always opening on time, always taking care of go-backs promptly, and always providing a seamless purchase process. You will become a product expert in Tombolo’s offering and ensure all associates are well versed on product virtues, the brand story, etc. You will work on merchandising and display to ensure the product is always presented in a desirable way. You will have an eye towards constantly improving customer experience at the flagship through tweaks both practical and purely charming and experiential.
Omni-channel ambassadorship. You will develop an omni-channel understanding of Tombolo in order to ensure the strongest possible feedback loop between the store and the online business. As a digitally native brand, Tombolo is not solely focused on optimizing profitability per square foot in the flagship store (although that is a principal goal). The store is an opportunity for customers to immerse themselves in the physical world of Tombolo. The store will also (A) serve a marketing function as a way of drawing new customers to our website, allowing them to interact with the product and the brand, and enabling trialability in our core market. (B) It will double as a ‘content creation hub,’ with a lot of social media / user-generated content deriving from in-store experiences. (C) It will function as an event space, with constant collaborative activations and events, e.g. ‘sip & shops’ or partial store takeovers. (D) It will serve as an extension of our online marketplace, and to this end, you will help navigate website checkout and shipping if items are unavailable, assist with in-store pickup for online purchases, etc.
- Competitive salary (+ sales commission).
- Generous vacation days. Tombolo believes in transporting customers to their ideal state of mind and that is true for employees too. On top of generous vacation days to encourage work-life balance, you are encouraged to spend two days per year volunteering, which will be paid absences.
- Product benefits (i.e., stipend of monthly free product!)
To apply, please email email@example.com with a cover letter and your resume.
Applications will be assessed on a rolling basis as we attempt to fill the role expediently. Due to the volume of applications, we cannot guarantee a personal response.