'Tombolo NYC Sales & Merchandising Associate' (Manhattan, NY)

Tombolo is looking for an enthusiastic and service-driven sales and merchandising associate to join our Flagship store in NYC. You will play a key role in many aspects of the store: welcoming and hosting guests, delivering outstanding service, driving sales, supporting day-to-day operations and ensuring the space reflects the standards and story of the brand.

Start Date: As soon as immediately

Employment Type: Full-Time or Part-Time Hourly
 

The ideal Retail Associate candidate must:

• be a people person - you genuinely enjoy engaging with others, working in a team, and building relationships
• have a positive, can-do attitude. You take pride in your work and do have the ‘but that’s not my job!’ impulse
• be punctual, reliable, and able to communicate effectively
• be creative with a keen attention to detail – you are genuinely passionate about style, clothing design, travel and art
• be eager to learn and contribute
• be highly organized and tidy
• be able to work weekends
• be legally allowed to work in the US

It would be a plus if the Retail Associate candidate:

• has work experience in retail, fashion, or hospitality
• has a working knowledge of e-commerce retail / Shopify / omni-channel experience
• is already knowledgeable and passionate about Tombolo 
• has an aesthetic eye: a distinctive personal style and confident presence that is demonstrated on the sales floor

These skills will support the following responsibilities:

The sales and merchandising associate will personally work the store, overseeing customer service and experience, retailing, and all other store-related operations.

Customer service and experience.  As part of our close-knit team, you will deliver exceptional customer service. You will be hospitable, helpful, and welcoming – ensuring that the Tombolo brand and emotional connection carry across all customer interactions. Tombolo’s customer service mantras are (1) never be a ‘used car salesman’ and (2) treat your customers like you treat your friends. We want all of our visitors to walk out of the store happier than when they walked in - you will take a proactive approach to provide this experience.

Retailing: Brick & Mortar and Omni-Channel.  You will know our product inside and out and will able to communicate in-depth product and brand knowledge to customers. You will foster an immersive, tidy environment that reflects the brand and transports customers to the world of Tombolo. Your professionalism will ensure that the store runs smoothly, always opening on time, always taking care of go-backs promptly, and always providing a seamless purchase process. You will develop an omni-channel understanding of Tombolo in order to navigate website checkout and shipping if items are unavailable. You will proactively assist with replenishment, visual standards, and operational workload to ensure our flagship store is always looking its best! 

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OVERVIEW

• On site at 208 Mott Street, Nolita, New York City.
• Start date is as soon as immediately.
• Full-time or part-time.
• Competitive salary.
• Product benefits (i.e., stipend of monthly free product!)

To apply, please email hiring@tombolocompany.com and CC alyssa@tombolocompany.com with your resume and brief cover letter introducing yourself.

Applications will be assessed on a rolling basis as we attempt to fill the role expediently.

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Tombolo is an apparel company creating ‘inactivewear’ for leisurely escapes. Tombolo’s signature product is the ‘cabana shirt.’ Tombolo is carefree and irreverent, but with a focus on sustainable materials and supporting artists and environmental/social causes. Founded in NYC in 2018. Learn more on Tombolo’s website.